The key to getting, keeping, and continually satisfying customers and to giving them real value, is understanding what they really want, what they really need, what they really fear, and how they express these things in their own terms and with their own language. DO not assume that you know and do not assume that you know the language that ... Read More »
Tag Archives: Persuasion Skills
In this video, persuasion skills guru Dave Frees examines how you can “stack” or combine persuasion skills and get a compounding effect. Dave emphasizes that these techniques can and should be used ethically and only after you have clarified that what you are doing is appropriate for the other party. Thumbnail Credit: Horia Varlan Read More »
The title is the technique again. The technique: “You’re interested in (fill in the blank), aren’t you?” As in, “You’re interested in becoming more influential and persuasive with your customers/clients, aren’t you?” Or, “You’re interested in becoming more persuasive in your personal life, aren’t you?” Or, “You’re interested in ways to use this technique to make more money, aren’t you?” ... Read More »
In this case, the title is the technique. “I was just wondering…” When we demand/insist or order someone to do something, or to become more resourceful, or to learn something, there is a basic human tendency to resist. Ans resistance slows progress. However, when we simply “wonder” out loud about something we come in under the resistance radar and trigger, ... Read More »
If you are being held back by the fear of public speaking you are not alone. According to WebMD, the fear of public speaking is widespread, and greater than the fear of rattlesnakes and even death. And, for many people, the fear grows as they speak (not just before) and anxiety remains for long after. Would you like to be ... Read More »
Fulfilling Other's Dreams – What Happens When You Give Them Exactly What They Want? Or, Is it Good For You Too?
Have you ever had the experience with a spouse, partner, child, or loved one of hearing their request, and doing or getting them “exactly” what they ask for only to find out that you were wrong? Completely wrong! How did that feel? Ever have it happen at work, with a client, customer or employee? Has that mistake ever cost you ... Read More »